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Coronavirus Update - Our showroom will be reopening soon on an appointment basis. We continue to trade online with a reduced warehouse team and delivery delays. Read More

Operational Status during the Coronavirus Pandemic

Carpet World UK are still trading online under the following notable changes:

Showroom Update - 25th May Update

Last updated, 25th May 2020

On Wednesday 25th March 2020 our carpet and flooring showroom in Hinckley was closed to the public inline with Government instruction.

When we re-open (expected from 15th June) we will be doing so on an appointment basis only until further notice with 1 customer at a time. This will help with social distancing and safety precautions. You will be able to browse on a pre-designated day and time slot. Your safety and our staff’s safety is our primary concern moving forward.

To help you get ahead of the game please browse our collections online via this website to order samples and use the ‘My Project’ facility to get an idea of cost.

To contact us in the meantime, please use the email info@carpetworlduk.co.uk as we are not using the phones at this moment (due to low staffing levels).

Our customer service team are all working remotely from home and are available to support our customers as normal. They can be contacted on info@carpetworlduk.co.uk in the first instance.

Online Sales Update

Last updated, 25th May 2020

  • Our team operating our fulfilment warehouse are working in reduced numbers, strictly practicing social distancing, wearing face masks at all times and regularly sanitising their hands
  • Delivery options are limited and we have temporarily disabled Next-Day Delivery as an option
  • You can order up to 2 Free Samples through our website with all samples currently in-stock
  • Due to our reduced workforce, we are only accepting orders with a minimum value of £100 (Excluding Free Sample Orders)
  • Products not currently in-stock within our warehouse will be affected by delayed delivery times. These carpets and flooring products are clearly labeled with a red ‘Stock Delay’ flag
  • Customer care is still fully operational and can be contacted via info@carpetworlduk.co.uk and will be happy so assist you as normal.

I would like to thank all of our customers for their support through this challenging time. We are proud to be able to continue operating our online business through these difficult times, however the health and safety of our team and customers is our first and foremost priority in our day-to-day operations.

Paul Hambidge
Managing Director