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Delivery Information

When will my order arrive?

As part of our standard delivery service, we deliver all orders within 2-5 working days. Many of our deliveries are shipped next day. Once we receive your order, we will get in touch to arrange a convenient delivery date and if there is any likelihood of a delay or any other issue, we will contact you to discuss an alternative. We will not ship any goods until we have spoken to you about the delivery. In limited circumstances, Saturday deliveries may be available. The exact timing of a delivery cannot be specified.

Can I request a time slot?

A timed delivery service for an additional fee is available. The cost of this service depends upon the location and time. Please contact Customer Services on 01455 890003 for further information or email

How much will my delivery cost?

Our standard delivery service is charged at £29.50 although exceptions can apply. Our standard delivery covers Mainland UK; however, we will deliver to non-mainland UK destinations. The cost of such deliveries will be calculated on an individual basis as shown below and on our website.

Post Codes Surcharge
DD, PH1-41 £24.00
AB10-56, IV1-39,52-54, 63, DUBLIN CITY £60.00
IV40-51, IV55-56, HS, PH42-44, KA27-28 £66.00
KW1-14, PA20+ £84.00
KW15-17, ZE £174.00
ISLE OF MAN IM £156.00
ISLE OF WIGHT PO30-41 £48.00
BELFAST BT1-23, BT36-40 £60.00

What else do I need to know?

All deliveries are made ‘kerbside’ and we recommend arranging adequate help to offload your goods if you are unable to manage the flooring yourself. It is assumed that the delivery address will be accessible. Failed deliveries will incur a redelivery charge.