Can I return or cancel my order?
The following information is applicable to Internet sales only. If you buy our solid wood flooring via any other method then please call our head office for further information if you have any questions related to returns or cancellations.
As a consumer, you have extensive rights when it comes to returns and cancellations. For example, you have the right to cancel your order for up to 7 days after the goods come into your possession as a result of the Distance Selling Regulations 2000. This is to ensure that you are totally happy with your purchase, which is why it only applies after you have taken delivery of the order. However, if you do decide to cancel or return the goods in part or wholly then you must abide by the Distance Selling Regulation guidelines (a copy of which can be found at www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf). Returns will only be accepted 30 days after delivery has taken place.You also have the right to cancel your purchase before your order has been dispatched to you. If cancellation is confirmed prior to the order being dispatched, the full invoice amount will be refunded to you within 5 working days.
If you cancel and would like to return your order after delivery, we will arrange to collect the order in full from your specified delivery address. Upon receipt of the order, we will then refund the total amount to you minus the collection fee charged to us by the carrier. The level of this amount depends on your location, although the standard cost is £75 + vat within the UK mainland. However, a surcharge may also apply if the original order had one. Vinyl flooring which is custom cut to your sizes can be returned subject to a restocking fee, this however does not affect your statutory rights.
Upon collection, all goods must be sent as they are received, complete with packaging and in their original condition. Following their delivery to us, we will refund the total due to you onto the payment card that you originally used. This will be made within 28 days of cancellation.